Frequently Asked Questions

We're here to help! Hopefully your question is answered below. If not, feel free to contact us.

Delivery and Returns
Where do you deliver to?

We currently ship worldwide but there may be some countries where we cannot, due to high shipping costs or regulatory reasons. This will be indicated at checkout. 

How long will delivery take?

Shipping times vary by location - if your ordered products are in stock we will aim to ship by the next business day.

Despite the effect that Coronavirus is having on the world, we can confirm that orders are being dispatched as normal. Royal Mail is also operating as normal however it’s likely some areas of the country will experience some level of disruption due to Coronavirus-related absences at local mail centres or delivery offices. We'll ensure to keep you up to date with any changes to this. Please don't hesitate to get in touch if you have any questions.

UK Standard shipping time: 3-5 working days from dispatch 
UK Premium shipping time: 1-2 working days from dispatch
EU Standard shipping time: 3-5 working days from dispatch 
Rest of the world Standard shipping time: 5-7 working days from dispatch

How much does delivery cost?

We offer free delivery to many countries (subject to minimum order value). For other countries and lower order values, the shipping cost will be indicated at Checkout.

I haven’t received an email confirmation after I purchased from you.

Sorry about that. Please contact us here and we’ll get that sorted promptly

My item hasn’t arrived

Postman Pat has a lot to answer for. Please contact us and we’ll look into it straight away!

My item arrived damaged

Yikes. We’re sorry about that. Please contact us at Customer Support and we’ll get a replacement out to you asap!

Yoto Player
What is a Yoto Player?

Yoto Player is a carefully connected screen-free speaker made for children. It's controlled with physical cards, playing only the audio content you want them to listen to.

Does Yoto Player require WiFi?

Yes, you need a 2.4Ghz WiFi connection in order to setup Yoto Player. When you insert a Yoto Card into Yoto Player it downloads the content from our server. Once it has downloaded the content, then it can be used without being connected on future occasions. The player has up to 140 hours/ 8Gb of audio storage. 

How do you setup Yoto Player?

Download the Yoto App for iOS or Android which will guide you through our very quick setup process. It normally take only a few minutes to get Yoto Player up and running!

Is it waterproof?

Yoto Player isn’t waterproof. Please keep it away from the bath!

Where can I buy Yoto Player?

Yoto Player is currently available to purchase here at yotoplay.com. We'll be adding further stockists in the near future.

How long does the battery last?

It depends on usage and content. Expect at least 3 hours continuous play and 5-6 hours on standby. We will be continuously improving this via software updates.

My kids have smeared food/toothpaste/bodily fluids (delete as applicable) all over their Yoto Player. What’s the best way to clean it?

The Yoto Player is designed to be pretty robust so you can simply clean it with normal, non-corrosive household products.

What age is Yoto Player suitable for?

Yoto Player is suitable for use by anyone aged 3 and over. However our content library contains cards suitable for children from birth to 10 years old.

Yoto Club
What is Yoto Club?

Yoto Club is our subscription service. As a member, you will receive a selection of new content straight to your door. These cards will be brand new to Yoto and not yet available to buy on the store.

What do the Yoto Club packs include?

This is the fun part! You will not know what the packs contain until they arrive, making it a fun surprise for children. They will contain a mix of content and are curated to be able to appeal to a wide range of age groups.

What happens if I change address?

Please login to your account and update your address. Feel free to contact us as well if you want to check we’ve updated our records!

Yoto App
What does the Yoto App do?

The Yoto App allows you to get your Yoto Player online and remote control your Player. You can scan cards on the app and play them straight from your phone*. There is also some content you can access to free. We're adding really exciting new features and will update the App as soon as they're ready!

*Phones with NFC Reader are compatible with this feature: Iphone (7 and above), Samsung Galaxy (S5 and above), Huawei (P10 and above), Pixel and above (including XL models) and others (OnePlus, Motorola, LG, Nokia, Sony, HTC).

How do I download the Yoto App?
Do I have to buy a Yoto Player to make use of the app?

No, you don’t need a Yoto Player to play cards. You can play cards straight from your phone*, just download the app and for Android phones or iPhones 10s and above hold the card to the phone. For iPhones 7 and above you can activate scanning by selecting "Scan Card". The card will be added to your Library and can be played from your phone or a Yoto Player if you have one.

*Phones with NFC Reader are compatible with this feature: Iphone (7 and above), Samsung Galaxy (S5 and above), Huawei (P10 and above), Pixel and above (including XL models) and others (OnePlus, Motorola, LG, Nokia, Sony, HTC).

Yoto Cards
How do Yoto cards work?

Yoto Cards work using NFC technology, just like in your contactless credit card. They contain a link to the content which is stored on our servers. When inserted into Yoto Player, the Player downloads the content.

Do I have to buy a Yoto Player to play cards?

No, you don’t need to buy a Yoto Player to make use of the app, you can access free audio content which includes podcast, story and music.

Make Your Own Cards
What content can I link to blank cards?

You can add any audio content you like (as long as you own the content that is!). It might be music that you own the mp3’s for, audio books that you have purchased elsewhere, or even stories and songs that you’ve recorded yourself performing!

Account
Why do I need an account?

We require customers to create an account so that we can ensure any content that you have purchased is correctly added to your account, meaning you can access it. If you are a Yoto Club customer, we also must have an up to date address and email address for you so that we can continue to send your cards to the correct location.

I’ve forgotten my password

Go to the login page and select the Forgotten your password? link.

What do you do with my information?

Please rest assured that we keep your information safe and never share it with anyone else, but we do use 3rd party programmes in order to keep your information safe. See more in our privacy policy.

Refer a Friend
Where can I find my referral link?

You will receive your referral link by email within 24 hours of placing an order on Yotoplay.com.

Can’t find your referral email? No worries, you can generate another link by visiting this page.

How do I refer a friend?

To refer a friend, simply share your referral link with them via email, text, WhatsApp, carrier pigeon, social media – or any other way you wish.

What rewards can I earn? How can I use them?

For each friend that buys a Yoto Player, you get £10 credit. Currently you can use your credit on Yotoplay.com to purchase any Yoto products.

What rewards do friends I refer get?

By using the link you send, your friend(s) will receive £10 off a Yoto Player.

Where can friends enter my referral code?

The referral code will be directly apply at checkout, if your friend shops from the link you have sent. 

How do I track the referral status?

You can track your referral status by visiting your Referral Candy Sharing page; select "Your Rewards" to view them.

If your friend has made a purchase using your referral link and the order meets the requirements, we will email you your £10 credit after 7 days.

Is there a limit to the number of people I can refer?

There is currently no limit to the number of people you can refer. Go wild before we change our minds!

Can my friend apply my referral code after making a purchase?

Your friend cannot apply referral code after a purchase has been made. Make sure they understand this before they purchase.

Kids in control with Yoto player!

Learn More
Yoto player

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Yoto club

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