Frequently Asked Questions

We're here to help! Hopefully your question is answered below. If not, feel free to contact us.

Delivery and Returns

We currently ship worldwide but there may be some countries* where we cannot, due to high shipping costs or regulatory reasons. This will be indicated at checkout. 

*We regret that at the current time, we're unable to deliver to the UAE. We are looking into solutions and will hopefully be able to resume shipping soon. In the meantime, you may wish to use a UK mail forwarder, but please note that this will be at your own risk and expense.

Shipping times vary by location - if your ordered products are in stock we will aim to ship by the next business day.

UK Standard shipping time: 3-5 working days from dispatch 
UK Premium shipping time: 1-2 working days from dispatch
EU Standard shipping time: 3-5 working days from dispatch 
Rest of the world Standard shipping time: 5-7 working days from dispatch

We offer free delivery to many countries (subject to minimum order value). For other countries and lower order values, the shipping cost will be indicated at Checkout.

Sorry about that. Please contact us here and we’ll get that sorted promptly

Postman Pat has a lot to answer for. Please contact us and we’ll look into it straight away!

Yikes. We’re sorry about that. Please contact us at Customer Support and we’ll get a replacement out to you asap!

Yoto Player

Yoto Player is a carefully connected screen-free speaker made for children. It's controlled with physical cards, playing only the audio content you want them to listen to.

Yes, you need a 2.4Ghz WiFi connection in order to setup Yoto Player. When you insert a Yoto Card into Yoto Player it downloads the content from our server. Once it has downloaded the content, then it can be used without being connected on future occasions. The player has up to 140 hours/ 8Gb of audio storage. 

Download the Yoto App for iOS or Android which will guide you through our very quick setup process. It normally take only a few minutes to get Yoto Player up and running!

Yoto Player isn’t waterproof. Please keep it away from the bath!

Yoto Player is currently available to purchase here at yotoplay.com. We'll be adding further stockists in the near future.

It depends on usage and content. Expect at least 3 hours continuous play and 5-6 hours on standby. We will be continuously improving this via software updates.

The Yoto Player is designed to be pretty robust so you can simply clean it with normal, non-corrosive household products.

Yoto Player is suitable for use by anyone aged 3 and over. However our content library contains cards suitable for children from birth to 10 years old.

Yoto Club

Yoto Club is our subscription service. As a member, you will receive a selection of new content straight to your door four times a year. These cards will be brand new to Yoto and not yet available to buy on the store.

Four times a year - one for each season of the year.

This is the fun part! You will not know what the packs contain until they arrive, making it a fun surprise for children. They will contain a mix of content and are curated to be able to appeal to a wide range of age groups.

Please login to your account and update your address. Feel free to contact us as well if you want to check we’ve updated our records!

Please contact us via Support and we can set this up for you.

Yoto App

Currently Yoto App allows you to get your Yoto Player online and remote control your Player. We're adding really exciting new features and will update the App as soon as they're ready!

Currently Yoto App is only for use with Yoto Player. Soon we will be opening this up and making it of use to people even without Yoto Player. Sign up to our mailing list here to be notified when this happens! 

Yoto Cards

Yes. Yoto Cards are compatible with both versions of the Player.

Yoto Cards work using NFC technology, just like in your contactless credit card. They contain a link to the content which is stored on our servers. When inserted into Yoto Player, the Player downloads the content.

Currently, yes. But soon we’ll be adding another great feature that will change all this. Watch this space!

Make Your Own Cards

You can add any audio content you like (as long as you own the content that is!). It might be music that you own the mp3’s for, audio books that you have purchased elsewhere, or even stories and songs that you’ve recorded yourself performing!

Account

We require customers to create an account so that we can ensure any content that you have purchased is correctly added to your account, meaning you can access it. If you are a Yoto Club customer, we also must have an up to date address and email address for you so that we can continue to send your cards to the correct location.

Go to the login page and select the Forgotten your password? link.

Please rest assured that we keep your information safe and never share it with anyone else, but we do use 3rd party programmes in order to keep your information safe. See more in our privacy policy.

Refer a Friend

You will receive your referral link by email within 24 hours of placing an order on Yotoplay.com.

Can’t find your referral email? No worries, you can generate another link by visiting this page.

To refer a friend, simply share your referral link with them via email, text, WhatsApp, carrier pigeon, social media – or any other way you wish.

For each friend that buys a Yoto Player, you get £10 credit. Currently you can use your credit on Yotoplay.com to purchase any Yoto products.

By using the link you send, your friend(s) will receive £10 off a Yoto Player.

The referral code will be directly apply at checkout, if your friend shops from the link you have sent. 

There is currently no way for you to track your referral status. If your friend has made a purchase using your referral link and the order meets the requirements, we will email you your £10 credit after 7 days.

There is currently no limit to the number of people you can refer. Go wild before we change our minds!

Your friend cannot apply referral code after a purchase has been made. Make sure they understand this before they purchase.

Join the Club for exclusive first access to new content, plus regular deliveries straight to your door

Join Yoto Club
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