Where we ship
We currently ship worldwide but there may be some countries* where we cannot, due to high shipping costs or regulatory reasons. This will be indicated at checkout.
*We regret that at the current time, we're unable to deliver to the UAE. We are looking into solutions and will hopefully be able to resume shipping soon. In the meantime, you may wish to use a UK mail forwarder, but please note that this will be at your own risk and expense.Shipping times
Shipping times vary by location - if your ordered products are in stock we will aim to dispatch by the next business day.
Despite the effect that Coronavirus is having on the world, we can confirm that orders are being dispatched and delivered as normal. We'll ensure to keep you up to date with any changes to this. Please don't hesitate to get in touch if you have any questions.
UK Standard shipping time: 3-5 working days from dispatch
UK Premium shipping time: not available at the moment
EU Standard shipping time: 3-5 working days from dispatch
Rest of the world Standard shipping time: 5-7 working days from dispatch
We currently only offer free delivery to UK (subject to minimum order value). For other countries and lower order values, the shipping cost will be indicated at Checkout.Customs Duties
Items for delivery outside the European Union may be subject to import duties, taxes and fees. These are levied once the items reach the specified destination. You, the customer, are responsible for import duties, taxes and fees incurred on your purchases. However, for orders placed on our website, you will be charged the delivered price. Customs authorities may request personal information such as Social Security number when inspecting your parcel; failure to provide this information to Customs will result in the parcel being returned, we therefore recommend that the recipient’s telephone details be included with the order. In this instance we are unable to refund the cost of postage and packaging. Please note that for items you order, you are considered the importer and must comply with all laws and regulations of the country in which the items are to be delivered. Please note that cross-border deliveries are subject to opening and inspection by customs authorities. Yotoplay.com cannot guarantee that your goods will arrive in the same condition that they were dispatched should they be subject to inspection.
You may return your Yoto product purchased from yotoplay.com to us within 30 days of purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Yoto products purchased elsewhere must be returned to point of purchase. Yoto cannot accept returns for items not purchased directly from yotoplay.com.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us for further details.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Please ensure to contact us before sending any items back as we will need to specify the best address to send to.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item worth over £70, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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